© Provided by The Financial Express
The federation sought to address issues faced by consumers with marketplaces including problems of overbooking, the inability of OTAs or FSAs to service customers, etc.
Ease of Doing Business for MSMEs: Apex hospitality body Federation of Hotel & Restaurant Associations of India (FHRAI) on Wednesday said it has shared suggestions on the proposed amendments to Consumer Protection (e-Commerce) Rules, 2020. In its suggestions to the office of Anupam Mishra — Joint Secretary of the Department of Consumer Affairs at Ministry of Consumer Affairs, FHRAI requested to define online travel agencies (OTA), food service aggregators